Category: Economy

Four questions for the call center and BPO industries that need to be asked

Posted on By FallenAngel 49 Comments on Four questions for the call center and BPO industries that need to be asked

Let’s keep it simple. Certain members of the call center/business process outsourcing (BPO) industry took the “offending” lines from GMA-7’s drama series “The Borrowed Wife” way too personally. But why dwell on a perceived slight over something that may or may not be true when there are bigger things to worry about? Because these bigger…

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Culture, Development, Economy, Lifestyle, Media, Technology

The Filipino call center and BPO industries need to learn how to demonstrate value

Posted on By FallenAngel 44 Comments on The Filipino call center and BPO industries need to learn how to demonstrate value

As expected, I ignited a small firestorm with the Filipino call center and business process outsourcing (BPO) communities with my previous article “Why the outrage over the call center agent ‘slur’ in ‘The Borrowed Wife’ fails to move me” (henceforth known as “Outrage”). Of course, I wish I could have provoked a more substantive reaction….

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Development, Economy, Money Talks, Technology

Why the outrage over the call center agent ‘slur’ in ‘The Borrowed Wife’ fails to move me

Posted on By FallenAngel 257 Comments on Why the outrage over the call center agent ‘slur’ in ‘The Borrowed Wife’ fails to move me

The outrage being expressed by certain members of the call center agent population, or business process outsourcing (BPO) industry, over a perceived affront in the script of media giant GMA 7’s latest series “The Borrowed Wife”, frankly just fails to impress me: Indignant call center agents vowed to boycott the newest GMA television series, “The…

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Development, Economy, Media, Money Talks

China ‘outsourced’ air pollution now reaching US mainland

Posted on By benign0 41 Comments on China ‘outsourced’ air pollution now reaching US mainland

America’s decades-long orgy of “outsourcing” its irreplaceable manufacturing might to China is now coming back to bite. Pollution dumped into the atmosphere by China’s growing carpet of factory smokestacks is now reaching the United States’ mainland according to a US National Academy of Sciences study. “We’ve outsourced our manufacturing and much of our pollution, but…

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Economy, Environment, Lifestyle, Tech Talk

Malaysia’s crackdown on illegal immigrants: another door soon to close for TNT’s

Posted on By FallenAngel 11 Comments on Malaysia’s crackdown on illegal immigrants: another door soon to close for TNT’s

TNT is a Filipino colloquialism which means tago nang tago, literally (those who) keep hiding. It refers to Filipinos who are abroad illegally – as in without proper documentation and legal clearance – and thus hide from the authorities in order to avoid being deported back to the Philippines. With the way that the number…

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Crime, Development, Economy, Government

Israel ‘X Factor’ champion Rose Fostanes: symbol of the Philippines’ chronic impoverishment

Posted on By benign0 71 Comments on Israel ‘X Factor’ champion Rose Fostanes: symbol of the Philippines’ chronic impoverishment

Filipinos are once again celebrating on the streets as “one of their own” has again chalked another one for ‘Pinoy Pride’. Long-time caregiver Rose Fostanes last Wednesday won the grand prize in the first airing of X Factor (a popular reality TV singing contest) in Israel. Malacanang, true to form, was quick to salute the…

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Culture, Development, Economy, Media, Society

Filipino labour force not up to par: Philippines ready to host foreign workers

Posted on By benign0 65 Comments on Filipino labour force not up to par: Philippines ready to host foreign workers

The Philippines’ Department of Labor and Employment (DOLE) is reportedly considering opening the country to foreign workers. A list of occupations for which there is a “shortage” of local people qualified to fill has been released by the DOLE… Architect Chemical Engineer Chemist Environmental Planner Fisheries Technologist Geologist – Geophysicist, petrogeochemist, petrophysicist, micropaleontologist, engineering geologist…

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Development, Economy, Education, Lifestyle

Emergency powers for President Noynoy Aquino: Like giving a blowtorch to a child

Posted on By benign0 55 Comments on Emergency powers for President Noynoy Aquino: Like giving a blowtorch to a child

Members of Congress are reportedly proposing the granting of emergency powers to Philippine President Benigno Simeon “BS” Aquino III to “give him more control over power generation in the country.” To that, Eastern Samar Rep. Ben Evardone also added the country’s commuter woes as further justification saying that development of solutions to these problems “can…

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Development, Economy, Government, Lifestyle, Politics